True African Art.com Frequently Asked Questions

	Original African Paintings for sale by 50 African Artists! Guaranteed Lowest Price! To see all of our artworks for sale, please go to our African Art Store.**	"Like"us!
	Purchase on site securely via a Credit Card or Pay Pal. Or Make an Offer on any painting!* FREE SHIPPING** to any destination worldwide!*
	Phone: 1.914.602.8037 \| E-mail: TrueAfricanArt@GMail.com African Paintings \| Contemporary African Artists \| Black Art Paintings \| Black African Art

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FREQUENTLY ASKED QUESTIONS TOPICS

PURCHASING TOPICS:

What does it mean to "Make an Offer?"

Do you really have a Lowest Price Guarantee?!
What is Pay Pal?

I'm okay paying the list price you display for a painting. How do I get it?

How am I protected from the few consignment artists whose paintings you sell?

How does my purchase support the artists you represent?

SHIPPING TOPICS:

SHOPPING CART SUPPORT:

What do I enter in the quantity field of the shopping cart?

PAINTING MEASUREMENTS AND IMAGES TOPICS:

MISCELLANEOUS TOPICS:

ANSWERS TO FREQUENTLY ASKED QUESTIONS

PURCHASING TOPICS:

What does it mean to "Make an Offer?" It means you don't have to pay the advertised list price of a painting. Instead, within reason, you can name your price, negotiate, bargain, or "Make an Offer" to us on any painting that is available through True African Art.com.

How do I make an Offer? Fill out our simple Make an Offer form or send us an e-mail! Need extra help? Read the exact process below.

If I can make an offer, why do you list a price under each painting? The listed price is a guideline for the price range of a painting. It thus helps you make a reasonable offer based on that price. Top

Do you really have a Lowest Price Guarantee?! Yes, with an additional 10% off! Confirm the exact deal on the bottom of our web pages. Top
What is Pay Pal? Pay Pal is a third party company website that is the worldwide Internet Standard for secure online purchasing. You do not have to sign up or be a member of Pay Pal to use it. The free service keeps your financial details from us, instead passing onto us securely just your shipping address and actual payment. Top

I'm okay paying the list price you display for a painting. How do I get it? Easily! Just go to our Store, locate the artist name from the drop down menu. Once you are on their page, click the painting's title you want, then click "Add to Cart" and follow the steps through our secure checkout area where you can pay via Pay Pal or with your credit card directly on our site. For complete, exact help on this topic, read the instructions below. Top

Is purchasing from your website secure? Yes, as it should be! Our Shopping Cart Checkout area employs banking industry SSL https internet encryption standards. This means your personal and financial information is confidentially safeguarded and protected once you start filling it in. For Pay Pal orders, Pay Pal also uses the same security standards as our checkout and more. Top
What other payment options do you have if I don't want to make an online transaction? Call us at 1.914.602.8037 to have us process your order over the phone or you can contact us to send a USA money order or set up a USA or international based bank wire transfers. All transactions will have to be processed in full before your art is delivered. Top

Can I make payments for my paintings in installments over time? Yes, with 0% interest! Just contact us! Top

What credit cards do you accept? Visa, Mastercard, American Express, Discover, and Diner's Club. Top
I live overseas. Can you call me with an order I want to make? Yes, for free! Contact us to set up a time for us to call you. Top
What is your Satisfaction Guarantee/Easy Returns Policy? If for any reason your expectations are not met on a painting you purchase, you can return it within 60 days of purchase, 5 days for the few artists we are on consignment with. You will receive a full credit or exchange for the painting. Our Easy Returns page has the complete details. Top
How do you make sure the paintings get to me from your few consignment artists that hold them? We own and hold 90% of our African paintings for sale. We have about 5 African artists whose paintings we sell, but do not hold or own. When we receive an order from you for these paintings, the African artists who made them send them out to you from where they live. No need to worry though. True African Art.com is in a trusted relationship with these artists. We interviewed them extensively before entering into signed contractual agreements with them. We found them to be serious, honest, and mature artists that share our business principles. Their contracts also have strict processing procedures that protect you as a customer. For example, we do not release the payment to them that you give to us until their painting arrives safely at your doorstep. Also, they have to ship the painting within 2 days of us notifying them it is ordered. Their shipping costs are included in the price of their paintings. Among other safety nets, we also have instant communication with them through phone and video chat. We stand by these few artists on consignment and if there is any problem with your order, rest assured, we will make it right. Thank you for trusting True African Art.com. Top
How does my purchase support the artists you represent? We purchase most of our paintings directly from our African artists. When you buy a painting from True African Art.com, our stock naturally gets lower as a result. Eventually, we must buy more paintings from the artists. Thus, it is really you who enables the recycling pattern of our business with artists because it enables us to repeat buying more paintings from them. Our purchase from the artist provided by your purchase with us not only rewards an artist’s talents, it also brings extra care to their families that makes a difference in the not very easy economy of Africa. And you own a lifetime's worth of a beautiful painting. So everybody gets something in return! Top

SHIPPING TOPICS:

Are the paintings shipped from America? Yes. 90% of our paintings we acquired in Africa and we hold them near New York City, USA for worldwide delivery. The other 10% are held by African artists on consignment and are securely mailed to you from the artists' location. See here for more information on our consigned artists. Top
Do you really offer Free Worldwide Shipping? Yes! All of our paintings qualify for free standard shipping worldwide through the US Postal Service. In the cases of our few consigned artists, shipping is also free through a standard European carrier or the US Postal Service. Top
Do you offer expedited or express shipping? Yes! USA orders can get priority, express, or overnight shipping through the US Postal Service, UPS, or Federal Express. International express deliveries are available in our Checkout through UPS and Fed Ex. They are charged to you at the carrier's rate, so we do not profit from shipping costs to you. For US Postal Service international express shipping, the cheapest international express service, please contact us.
How long does it take for my paintings to reach me? Usually less than a week within the USA. And about 1-2 weeks for international deliveries. Top
Do you profit from shipping costs? No. Free Shipping is free to you and for express shipments, we do not take profit from their quoted costs. Top

Will my painting(s) be insured? Yes, when you request it or automatically at our cost for larger orders of 4-5 paintings or more. Since 2004, in our experience with sending out African paintings, none have ever been damaged or lost. Top

How will you pack my paintings? Very carefully. Depending what painting you purchase it will arrive in either a hard mailing tube wrapped with strong packaging tape or through a hard envelope, again secured with strong packaging tape. The packages will be double checked for stability and protection before leaving our hands. Top

Will True African Art combine my paintings in the least amount of packaging? Yes! Top

SHOPPING CART SUPPORT

What do I enter in the quantity field of the shopping cart? Since the paintings are all originals, and we only have 1 of each, you should only enter 1 in the quantity for each painting. If you enter more than 1, the page will, by default, return it to 1. The only exception to this rule are our Blue Rhino Maps. Since they are the only prints on the site, if you want to order more than 1, you can enter up to the amount we have in our inventory, which is listed in their description. Top

PAINTING MEASUREMENTS AND IMAGES TOPICS:

What specifications do you use for including borders in the pictures of the paintings? Most pictures of paintings on the site do not include their borders, as these borders will be hidden when you get the painting framed by a third party. Some paintings, however, have their large borders measured in their total, but cropped out in their online pictures, such as some paintings by Martin Bulinya or Albert Lizah. These are meant though to be framed with these borders. Contact us with any questions or to receive additional photos of paintings that would include their border. Top

How close to "in person" are the pictures you take of the paintings? Many people say that their painting looks better in person than it did online! Our pictures of paintings are taken with the utmost care so as not to give you, our customers, a false representation between the actual painting and its digital picture. Note however, that due to light, there may be slight differences. If you want more details on how a painting may look prior to your purchase, you can receive additional photographs of it or see it "live" through the Skype video chat option. Just e-mail us to set up a viewing time! Top

What's up with the watermarks, your copyright name, on the paintings and videos? They are there so that our copyrighted content is sourced to True African Art.com. The watermark is on the photograph of the painting, not of course on the painting itself. Our free sharing policy has details on this question. Top

MISCELLANEOUS TOPICS:

How do I contact you with a question I have? Please visit our contact us page for all the ways to reach us. Top

Why do your web pages content seem cluttered or pushed to the bottom? This is a cause of your computer settings not being optimized for our Display Resolution design, which is 1024 x 768. To fix it, you can use your web browser's "View" menu to Zoom in or out until the items line up in an organized fashion as they were created. Also be sure that your browser window is maximized to fully extend to all four corners or your screen. Or, you can go to your computer display resolution settings and set them to 1024 x 768. For Windows 7 your display settings can be found in the Control Panel ~ Appearance and Personalization category ~ Display ~ Adjust Screen Resolution. In a Windows XP operating system, go to: Control Panel ~ Display ~ Settings ~ Screen Resolution. For Macintosh computers, go to: System Preferences ~ Display. . Top
Are all your paintings original? Yes, all are painted by hand, each by African artists living in Africa. Blue Rhino Maps, however, are the only prints on the site and we thus have a copies of each country map. Top

Do your paintings come framed or do you offer framing? No. This is because of high transportation costs incurred by the weight of framing and the fragility involved in paintings that are shipped framed. It's actually to your advantage because you can choose exactly what kind of frame you want to match your home or office decor. Top

Are additional prints of original paintings available for purchase? No, at this time we only sell our artists' original works. Top

Does True African Art.com have a catalog or a gallery location? No. Our online gallery acts as our catalog. We do not have a physical gallery store. Top

I am around the New York City area where you live. Can I see your paintings in person? Absolutely! Just let us know! Even if you live far from us, through Skype video chat we can show you a "live" view of the painting. Top

Can I share the content on your website or use it for research, charity, or for commercial use? If you would like to reuse any of our content for FREE SHARING that is NO PROBLEM with us. Just please give us credit by keeping our watermark in the image and linking to us through your site. To share our videos, embedding code is found on YouTube.com by searching for "True African Art." Commercial use of content requires the permission of True African Art.com and/or the painting's artist. If we find any of our content or rendition of our content, including commercial use of our images, text, any biographical information that is unique to our site, or Gathinja's Women Bottle Figures actual design at a Internet or physical store whose purpose is in any way retail or for profit, note that you have you have infringed on our governmental copyright registrations and we will follow suit. Please contact us instead for these purposes. Top

I am an African artist. How can I be featured on your site? See our Be on the Site page. There is no fee to apply or to be featured. Top

COMPLETE HELP ON MAKING A PURCHASE THROUGH OUR MAKE AN OFFER FORM
OR OUR CHECKOUT PROCESS FOR LISTED PRICES:

It's easy enough to make a purchase! But for extra help, here are complete instructions written out. You can contact us too with any questions you may have and we will be glad to assist.

Not comfortable with Internet transactions? Just make an order by telephone with your credit card. We also accept USA money orders. Both International and USA bank wire transfers are also accepted. Any kind of transaction must process in full before your order is sent out.

-Here are instructions on exactly how to make an order through our MAKE AN OFFER FORM:

For negotiated offers, you will NOT be able to use our automated checkout system, because it is based on listed prices. Instead,

1. Read the instructions on the Make an Offer form and fill it in.
                      1a. Or you can contact us with the name of the artist(s) and painting(s) you want and your reasonable offer based on the
                             painting(s) list price.

2. We will e-mail you back with an acceptance or counter offer within 18 hours, usually much less.

3. When we agree we'll send you a Pay Pal invoice for the agreed amount (shipping is free worldwide).
      3a. Or you can contact us for your credit card details to be processed manually.
                        3b. Or arrange to send us a check, money order or bank wire transfer.

4. If you choose Pay Pal, you just fill out on its website your credit card or bank details and your shipping address. You do not need to be a member or sign up to Pay Pal to use it.

5. Pay Pal gives us your payment, keeping your financial details hidden from us. They also give us your shipping address.

6. In usually less than 18 hours after we receive your address and payment, we e-mail you to let you know we have sent out your paintings from the New York City area. This e-mail will also tell you when your painting(s) are expected to arrive, which is usually less than a week within the USA or around 1-2
weeks max for international orders.

7. Receive your new painting(s) at your home or office!    Top

-Here are instructions on exactly how to make an order on a non-negotiated list price using our online CHECKOUT PROCESS:

1. Go to our Store and browse through our artists from the drop down menus. Click on the painting's title that you want to see a bigger view of it. You can click this bigger picture again to see it even more closely. But from the painting's description page, click the "Add to Cart" button and this will put your painting in your virtual shopping cart.

2. Scroll down if necessary, review the page's information and click the "Confirm Cart" button that is next to the painting .

3. Review the information in this "Shopping Cart" section and if you are ready to make a purchase, click the "Checkout" button on the right. If you want to shop for more paintings, click the "Shop more" button. The shopping cart will keep your previous items in it while you shop for more African paintings.

4. If you click "Checkout" you will then enter the secure "Address Information" section.   Fill in your Billing Information without becoming a member (recommended). Or register if you want. Or if you already registered, you can sign in. If your shipping address is different than your billing address, uncheck the box at the bottom and fill in your different shipping address. Then, click the "Continue" button. You will be taken to the next secure section where you fill in your shipping preferences.

5. Choose your "Shipping" method in this also secure area. NOTE: FREE WORLDWIDE SHIPPING IS FILLED IN AS THE DEFAULT BUTTON (recommended). We will ship your painting to you anywhere in the world for free using standard US Postal Service mailing. Delivery takes about less than a week within the USA and around 1-2 weeks at the most for international deliveries. If you want expedited shipping at the actual carrier cost (we do not profit from shipping costs), choose an option with either the US Postal Service (USA express orders only) or UPS or Federal Express (delivers express both in the USA and internationally). If you want an international order shipped express through the US Postal Service, please contact us. Review the notes at the bottom and your order summary on the right side of the page and click the "Continue" button.

6. On the secure "Payment" Page, enter any special instructions you want us to know about.

7. Select your secure "Payment" information choosing either a Credit Card or Pay Pal.

                7a. If you choose to pay by Credit Card: Just enter your card details if you are a guest. Or register, then enter your details. Members who have already
                       signed up to True African Art.com, just sign in and review your pre-filled details. Then, when you are ready to submit your order, review our Terms and
                       Conditions link (where there are NO hidden costs or policies), then click "Place Order" once.
                7b. If you choose to pay by the Pay Pal option, click "Next." On the next screen, review the information and click the "Place Order" button once, located on
                       the right hand side. Receive your invoice and then the site directs you to the Pay Pal site to fill in your payment details. Note you do not need to be a
                       member or sign up to Pay Pal to use it.

                                   1. To pay as a Guest of Pay Pal: On the left hand side of the Pay Pal screen near the middle it may ask "Don't have a
                                        Pay Pal account? Use your credit card or bank account (where available)." Then it will have a link to "Continue."   Click
                                        that link and fill in the details of your choice. If it doesn't ask that, fields for filling in your details will be shown instead on
                                        the left hand side of the screen.
                                   2. To pay while already being a member of Pay Pal: Log in with your user name and password, choose your payment
                                        method and submit your order.

8. Get an e-mail confirmation of your order being received.

9. In usually less than 18 hours, get a personal e-mail from True African Art.com stating when we will ship your painting(s), which is usually either the same day or the next day.

10. Once we have shipped your paintings, you will receive another personal e-mail stating so and when the Post Office said you can expect your painting(s) to be delivered.

11. Receive your new painting(s) at your home or office in usually less than a week for USA orders and about 1-2 weeks max for international orders.    Top

                                                                   FREE Worldwide standard Shipping applies to delivery anywhere in the world for any painting.

             We Match competitor's Prices, including any other "Make an Offer" deals, plus give you an additional 10% off!* That's our Lowest Price Guarantee!

                 How to Purchase:
- All USA & International Orders can negotiate a price by filling out our Make an Offer form or by simply e-mailing us. When we agree, we'll send you a Pay Pal invoice! -
                 - Okay with our listed price? In our African Art Store, add the paintings to your shopping cart & Checkout securely with a Credit Card or Pay Pal. -
                                                    - Pay Pal is the Secure Standard for making Internet Payments. You DO NOT need to register or sign up to use it. -

                                                                                                                   See our FAQs for Answers on all Website topics.

*\| SITE NAVIGATION*		*\| AFRICAN ARTISTS*
AFRICAN ARTIST HOME	MAKE AN OFFER	25 OTHER ARTISTS	BLUE RHINO MAPS	HUSSEIN SAIDI	MAJESHI	SARAH SHIUNDU	TINGATINGA


AFRICAN ART STORE	GUESTBOOK	ALBERT LIZAH	CHAGWI		M. BULINYA 1	SIMON MURIITHI	WILLIE WAMUTI
HOW TO ORDER / FAQ	NEWS	AMAKAI	DANIEL NJOROGE	JOHN NDAMBO	M. BULINYA 2	STEPHEN NJENGA	WOMEN FIGURES

CONTACT US	MEDIA VIDEOS	APPIAH NTIAW	ELISHA ONGERE	JOSEPH THIONGO	M. BULINYA 3	STEVE MBATIA	WYCLIFFE NDWIGA
ABOUT US	BIOGRAPHIES	ATANAS STYLE	GATHINJA	JUSTINE LARYEA	Nii HYLTON	TI JAY

___________________________________________________________________________________________________________________________________________________________________________________________________

Be on the Site Terms Links Resources Sitemap

- Based in Westchester County, New York, United States of America -
Phone: 1.914.602.8037 E-Mail: TrueAfricanArt@GMail.com

Privacy Policy:
We keep your information private and do not sell or share it to any third parties.

Free Sharing Permitted. Commercial Use Prohibited.

***On Sale items cannot use our Make an Offer feature. Sale prices apply to select paintings from:
Albert Lizah, Atanas, Gathinja, John Ndambo, Joseph Thiongo, Martin Bulinya,
Sarah Shiundu, Stephen Njenga, Tingatinga, and Willie Wamuti

** LOWEST PRICE GUARANTEE: Before your purchase, we'll match any online competitor's advertised price, including

any other private "Make an Offer" deals. Plus, to make the Guarantee sure, we'll take of an additional 10% off your order!

The other company's painting must be in stock, the same artist, similar size and style, an original, and cannot be listed in E-bay.

Contact us for a Lowest Price Guarantee approval and we'll send you a Pay Pal invoice with your new savings!

You're safe on our site with Banking Industry SSL https Internet Encryption standards.
This means your financial details are protected & kept confidential through the process of buying a painting.

*All orders receive Free & Secure Worldwide Standard Shipping through the US Postal Service.
Priority & Express delivery are charged at carrier rates.

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