If for any reason your expectations are not met on a painting you purchase, you can return it within 60 days of purchase to receive a exchange, or credit or a refund. For our few artists on consignment, the return period is 5 days so we can pay them in a timely fashion. Our Easy Returns page
has the complete details.
Easily! Go to our Store
to find an artist or choose one from our dropdown menu. Select the painting(s) you want, then click the "Add to Cart" button right below the artwork. You will be taken to your shopping cart. Review your order, then click "Check Out." This is a secure area where you fill in your name, shipping address, etc. Here you also securely enter your Credit Card details or pay via Pay Pal
. If paying directly by a Credit Card, click "Place Order" and an automated receipt will be e-mailed to you immediately. We'll send another e-mail too, telling you when your painting will be shipped, usually within 24 hours of your order to any destination.
It means that that particular painting is more distinct then most other paintings. It also means the artist is of a well known, talented reputation. They are some of the very best of the fine art we have to offer on the website and thus, these pieces carries an unadvertised price. If you click the "Inquire" button, it takes you to our Contact Us Page,
where you can fill in the name of the artist and painting and inquire about the price. Sincere inquiries only please.
Yes, with an additional 10% off! Before your purchase, we'll match any online competitor's advertised price, including any private "Make an Offer" deals. The other company's painting must be in stock, the same artist, similar size and style, an original, and cannot be listed in E-bay. Contact us
for a Lowest Price Guarantee approval and we'll send you a Pay Pal
invoice with your new savings!
Yes, as it should be! Our Checkout area employs banking industry SSL https internet encryption standards. This means when you use your credit card on our site to make a purchase or Pay Pal
your personal & financial information is safeguarded and protected. In both cases, we never see your credit card details. We are only given your order item(s), actual payment, and shipping information.
is the worldwide Internet Standard for secure online purchasing. Our website is connected to their free service by passing onto us only your actual payment and shipping address. Pay Pal and our own Checkout do NOT show us your credit card information.
Just call us at 1.914.602.8037 to have us process your order over the phone or you can contact us
to send a USA money order, check, or set up a USA or international based bank wire transfers. All transactions will have to be processed in full before your art is sent.
Yes, with 0% interest, up to a year. After a year has passed, we will ask for completion of payment or we will have to start collecting interest at 15% a month. Or you can use Pay Pal's
"Bill Me Later" option.
Visa, Mastercard, American Express, and Discover.
Yes, for free! Contact us
to set up a time for us to call you.
We own and hold 90% of our African paintings for sale. We have three African artists whose paintings we sell, but some of their paintings we do not own or hold. Instead, the artists send the paintings from where they live These artists are: Abdul Badi's prints,
(from New York) Hussein Saidi,
(from Maryland, USA) and Simon Muriithi.
(from Kenya). No need to worry though. True African Art.com is in a trusted relationship with these artists. We interviewed them extensively before entering into strict, signed contractual agreements with them. Their contracts also have strict processing procedures that protect you as a customer. For example, we do not release the payment to them that you give to us until their painting arrives safely at your doorstep. We stand by these few artists on consignment and if there is any problem with your order, rest assured, we will make it right. Thank you for trusting True African Art .com.
We purchase most of our paintings directly from our African artists. When buying art from us, you deplete an artists stock as a result. Eventually, we must buy more paintings from the artists. Thus, you enable us to do repeat business with many of our African artists. We have returned to buy more artwork from some our painters over five times now. It is really you who is rewarding an artist’s talents and bringing extra care to their families in the not very easy economy of Africa. And you own a lifetime's worth of a beautiful painting. So everybody gets something in return!
90% of our paintings are held and sent from near New York City, USA for worldwide delivery. These paintings were acquired from within Africa by African artists and were either brought or sent to New York, where we live. The other 10% are held by African painters on consignment and are securely mailed to you from the artists' location. See our consignment question in the bottom of the Purchasing Topics above for more information on our consigned artists.
Yes! All of our paintings qualify for free standard shipping worldwide through the US Postal Service.
In the cases of our few consigned artists, shipping is also free through a standard European carrier that operates in Africa or the US Postal Service.
Yes! USA orders can get priority, express, or overnight shipping through the US Postal Service, UPS, Federal Express
Just list your preference in the "Special Instructions" box in our Check Out area you enter after confirming your Shopping Cart. We do not profit from any kind of express shipping costs. We quote you what we are quoted. The US Postal Service International Express Shipping is the least expensive international express service, arriving to you in 3-5 days no matter where in the world you live.
Very carefully. Your artwork will arrive unframed in either a hard mailing tube wrapped with padding and strong packaging tape or in a hard envelope, again secured with strong packaging tape. The packages will be double checked for stability and protection before leaving our hands. We ask the Post Office to put fragile stamps on all our packages. Note that since shipping paintings since 2004, none have ever been lost or damaged.
Usually less than one week with our Free Standard Shipping offer. 1-2 days with paid express shipments.
Usually about 2 weeks for our Free Worldwide Shipping Offer. Or 3-5 days with a paid expedited service.
No. Free Shipping is free to you and for express shipments, we only charge you what we are quoted from the carrier.
Yes, when you request it or automatically at our cost for larger orders of 4-5 paintings or more. Since 2004, in our experience with sending out African paintings, none have ever been damaged or lost.
Yes! We obtain delivery confirmation at no cost to you from the US Postal Service
for all orders sent by them. This gives you the opportunity to know when your item shipped and when it will be delivered, as well as when it is actually delivered. UPS
and Fed Ex
also provide free tracking for all packages sent through them.
All are from African artists. Many of our paintings come from Kenya, but we also have paintings in our collection from Tanzania, Congo, Ghana, Ethiopia, Nigeria, South Africa, and the Cameroon.
Many of our clients tell us that their painting looks better in person
than it did online because they get to see more of the texture. So if
you like it online, you will most likely love it in person! Our pictures of the paintings are accurate to the painting's likeness. Note however, that due to light, there may be slight differences. If after you have received the painting, you do not like it, you can return it within 60 days. If you want more details on how a painting may look prior to your purchase, you can receive additional photographs of it.
Most pictures of paintings on the site do not include their borders, as these borders will be hidden when you get the painting framed by a third party. Some paintings, however, have their large borders measured in their total, but cropped out in their online pictures, such as some paintings by Martin Bulinya
or Albert Lizah.
These are meant though to be framed with these borders. Contact us
with any questions or to receive additional photos of paintings that would include their border.
They are there so that our copyrighted content is sourced to True African Art.com. The watermark is on the photograph of the painting, not of course on the painting itself. Our Terms and Conditions page
has details on our registered copyright.
Please visit our Contact Us
page for all the ways to reach us.
Yes, all are painted by hand, each by their respective African artist except the Blue Rhino Maps
and Abdul Badi's
paintings, which are the only prints on the site. Thus, we have copies of each of them.
We live in Westchester County, New York, just north of New York City. We are an online gallery only, we do not have a physical store, but you can arrange to meet us in person to see any painting you like by contacting us
or by viewing the paintings via Skype.
E-mail us to set up a time for us to Skype and to receive our Screen Name.
No, most are not. Frame preferences are such a personal choice and vary greatly. Framing your own painting thus gives you complete customization of your painting with your own choice of the right mat and color, type, and size of frame you want. On the other hand, we do have framing sources. If you'd like your original African painting to be sent in a frame, please e-mail us.
Yes! We are currently selling prints of artists in agreement to do so on Fine Art America.
There you can choose a custom size, mat, and frame. The printed African artwork is at lower prices than we can offer their originals at and you can order paintings that are sold on our website, True African Art .com. Enjoy!
No, our online gallery acts as our catalog. We do not have a physical gallery, but ship worldwide from orders taken from our website. We live in Westchester County, New York, just north of New York City.
Absolutely! Just let us know! Even if you live far from us, through Skype video chat we can show you a "live" view of the painting. E-mail us to set up a time for us to Skype.
If you would like to reuse any of our content for FREE SHARING
that is NO PROBLEM
with us. Just please give us credit by keeping our watermark in the image and linking to us through your site. To share our videos, embedding code is found on YouTube.com
by searching for "True African Art." Commercial use of content requires the permission of True African Art.com and/or the painting's artist.
If we find any of our content or rendition of our content, including commercial use of our images, text, any biographical information that is unique to our site, or Gathinja's Women Bottle Figures actual design at a Internet or physical store whose purpose is in any way retail or for profit, note that you have you have infringed on our governmental copyright registrations and we will follow suit. Please contact us
instead for these purposes.
See our Be on the Site
page. There is no fee to apply or to be featured.