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Frequently Asked Questions Topics
Once you find a piece you like, click the "Add to Cart" button right below the artwork. You will be taken to your shopping cart. Review your order, scroll down, then if have made your final decisions click "Check Out." "Check Out" is a secure encrypted area where you fill in your shipping details. Here you also securely enter your Credit Card details or pay via Pay Pal.
If paying directly by a Credit Card, click "Place Order" and an automated receipt will be e-mailed to you immediately confirming your order. If you choose Pay Pal, it will take you to their website where you can check out securely as a Guest without an account or sign in to pay if you are already a member.
We have a quick turnaround time between orders received and actually sent out. So we'll be in touch over e-mail to let you know when we will send out your painting, which is usually less than 24 hours after we received your order.
You can learn more about Making an Offer here. You can also Make an Offer by simply sending us an e-mail at Info@TrueAfricanArt.com with the artist names, titles of the paintings you wish to Make an Offer for, along with your offered price.
It should be noted that most offers are accepted when they are in the vicinity of the suggested, advertised price.
Contact us for a Lowest Price Guarantee approval and we'll send you a Pay Pal invoice with your new savings!
No need to worry though. True African Art.com is in a trusted relationship with these artists. We interviewed them extensively before entering into strict, signed contractual agreements with them. Their contracts also have strict processing procedures that protect you as a customer. For example, we do not release the payment to them that you give to us until their painting arrives safely at your doorstep. We stand by these few artists on consignment and if there is any problem with your order, rest assured, we will make it right. Thank you for trusting True African Art .com.
When buying art from us, you deplete an artists stock as a result. Eventually, we must buy more paintings from the artists. Thus, you enable us to do repeat business with many of our African artists. We have returned to buy more artwork from some our painters over seven times now. It is really you who is rewarding an artist’s talents and bringing extra care to their families in the not very easy economy of Africa. And you own a lifetime's worth of a beautiful painting. So everybody gets something in return!
There you can choose a custom size, mat, and frame. The printed African artwork are at much lower prices than their originals, but retain most of the fine quality in visual detail. If a painting print is not showing on Fine Art America, ask us and we should be able to add it.
The other 10% are held by African painters on consignment and are securely mailed to you from the artists' location. We have strict contractual agreements with these consigned artists, part of which includes us not giving the artist any funds from the client until you receive the painting and are satisfied.
Yes! Most of our paintings qualify for free standard shipping worldwide with First Class through the US Postal Service.Free Worldwide Shipping applies automatically - you need no minimum purchase, coupons or promotion codes. In all cases where a tracking number can be obtained, we purchase that option and pass the tracking number onto you.
Our paintings that are requested to be stretched or framed carry a $15 handling and packaging fee plus US Postal Service shipping costs. There is also
a $15 handling charge if you want a stretched or framed painting sent to you unstretched or unframed due to the work involved of taking it off the
stretchers and losing a frame. A painting's description will indicate if it is stretched or contains a frame.
For framed or stretched shipping, we ask for $15 for our time and work in obtaining packaging and a non profit quote on the package. A $15 fee is also charged for any painting that you want taken off its stretchers or out of its frame, but shipping would be free.